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Domestic Violence Counsellor Crisis Support

Job No: CR190589
Location: Emerald, Qld

  • Join a highly respected community organisation and make a genuine difference in the lives of children, individuals, couples and families.
  • Attractive salary circa Fulltime $73,080.33 - $79,444.67, plus salary sacrifice packaging of up to $15,900.
  • Build your career with a diverse range of professional development opportunities and in-service training.
  • CentacareCQ welcomes applications from Aboriginal and / or Torres Strait Islander persons

About CentacareCQ

CentacareCQ is a large, vibrant and well-respected community organisation providing services across Central Queensland - from Mackay in the north, to Bundaberg in the south and out to the Central West. Our primary focus, based on our Christian Ethos and principles of Catholic social justice, is the delivery of compassionate yet professional social services. We do this through education, counselling and community support - encouraging and strengthening individuals, couples and families to develop and grow in all areas of their lives.

About the Opportunity

CentacareCQ has an opportunity for a full-time Domestic Violence Counsellor - Crisis Support to join their dedicated Clinical and Social Support Services Team, based in Emerald.

Accommodation allowance of $150 per week (Pro rata based on full-time hours).  

As a member of the Clinical & Social Services Team, Domestic Violence Counsellors are responsible for providing a range of domestic & family violence services to adults experiencing (or at risk of experiencing) domestic and family violence. Key tasks of this role include providing:

  • Therapeutic counselling services;
  • Psychoeducational services to individuals or groups;
  • Community education services;
  • Crisis responses including supporting clients to complete Domestic Violence Orders, housing and financial assistance agencies;
  • Implement service system activities to educate and build capacity of local community members to respond to domestic and family violence.

Domestic Violence Crisis Counsellors must ensure they provide services in accordance with relevant funding guidelines and standards, organizational policies and procedures and relevant Government Legislation.

Duties of the role include:

Mission, Vision and Values

  • Support a positive culture within the organisation in line with CentacareCQ mission, vision and values;
  • Participate actively in formation activities.

Day-to-Day Operations

  • Provide timely and quality risk assessment (including safety and support planning), information, support and specialist counselling to people, predominantly women, affected or at risk of being affected by domestic and family violence;
  • Develop, plan and implement psychoeducational programs to children and adults affected by domestic and family violence;
  • Implement client outcome measures in accordance with service guidelines, funding accountability and professional responsibilities;
  • Provide empowerment-based advocacy services to clients, undertake case monitoring and review and provide crisis responses as needed.

Network and Stakeholders

  • Network with other community agencies and stakeholders and provide appropriate client referrals as needed;
  • Contribution to effective and innovative service delivery models to increase client numbers;
  • Engage in integrated community responses to domestic and family violence;
  • Liaise effectively with appropriate crisis response service providers for referrals and networking purposes, including: police, DV Connect, Child Safety, Men’s Helpline and legal services.


  • Participate actively in team meetings.

About the Benefits

To reward your commitment, CentacareCQ will offer an attractive salary package circa $73,080.33 - $79,444.67, plus generous salary sacrifice packaging of up to $15,900 to significantly increase your take home pay.

The successful candidate will also enjoy a range of outstanding benefits, including:

  • In-service training and professional development (you will receive extensive induction before commencing employment, as well as ongoing development opportunities)
  • A healthy work/life balance and supportive family friendly practices within the workplace

For the full Position Description, click here.

Please note: The successful candidate will be required to participate in a Police Record Check and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.


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